Growing and dynamic international software firm in Hoboken is seeking a Support Engineer.

You will be assisting the firm's US clients on technical and functional issues for the company's flagship product.

On-site 4 days/month.

Responsibilities:

• Responsible for customer support in their on-going usage of the software via phone, e-mail, and ticketing system.
• Receive and manage customer support requests, including installation, deployment and upgrade support requests, software errors, functional queries and configuration updates.
• Work on resolving the request from the time it is reported until it is fixed.
• Track the requests from creation to closure in the firm's ticketing system.
• Ensure an efficient escalation of the requests to the relevant team whenever needed (infrastructure engineers, product development) and communicates regular updates to the customer throughout the resolution process.

Required skills:

• Bachelor's degree in Computer Science or related discipline.
• 2 years of experience in software support.
• Proficiency in MS Excel and word processing tools.
• Ability to work independently or within a team.
• Knowledge of IT architectures (Network, Client Server Applications, WEB).
• Knowledge of database management systems (MySQL, SQL Server, Oracle, PostGreSQL).
• Knowledge of operating systems (Windows, UNIX).
• Strong interpersonal and communication skills.