Support Engineer – Hoboken, NJ

February 18, 2023
Hoboken, NJ
Job Type
60K + bonus
MS Excel, SQL, Support, Windows, Unix


Growing and dynamic international software firm in Hoboken is seeking a Support Engineer.

You will be assisting the firm's US clients on technical and functional issues for the company's flagship product.

On-site 4 days/month.


  • Responsible for customer support in their on-going usage of the software via phone, e-mail, and ticketing system.
  • Receive and manage customer support requests, including installation, deployment and upgrade support requests, software errors, functional queries and configuration updates.
  • Work on resolving the request from the time it is reported until it is fixed.
  • Track the requests from creation to closure in the firm's ticketing system.
  • Ensure an efficient escalation of the requests to the relevant team whenever needed (infrastructure engineers, product development) and communicates regular updates to the customer throughout the resolution process.

Required skills:

  • Bachelor's degree in Computer Science or related discipline.
  • 2 years of experience in software support.
  • Proficiency in MS Excel and word processing tools.
  • Ability to work independently or within a team.
  • Knowledge of IT architectures (Network, Client Server Applications, WEB).
  • Knowledge of database management systems (MySQL, SQL Server, Oracle, PostGreSQL).
  • Knowledge of operating systems (Windows, UNIX).
  • Strong interpersonal and communication skills.
Drop files here browse files ...
.pdf, .doc, .docx, .txt, .rtf

Related Jobs

November 20, 2020
C# Developer - Philadelphia   Philadelphia, PA
July 15, 2020

Posted in:

Leave a Comment (0) ↓